Despite negative publicity in recent years about the abuse of people in mental health centers across the country, a new independent survey of psychiatric patients found that the majority were satisfied. It turned out that there is
The survey, published in Hebrew on page 38, found that 72% of patients questioned were satisfied with their treatment. 90% said they were happy with the respectful treatment they received and 82% felt they were treated well. 88% said they felt protected and safe while in the hospital. Of those, 81% said they got the answers to their questions without any effort. 74% were satisfied with the conditions of hospitalization. 84% said they could ask their doctor if they had any questions.
Additionally, 70% of patients reported discussing the discharge preparation process, 69% were satisfied with the variety of activities offered, and the Patient Empowerment Index reached 74%. The survey found a patient experience summary score of 78% at the national level.
The Ministry of Health, Labor and Welfare has released the results of a survey conducted on mental hospitals and clinics from November 2021 to June 2022. A total of 1,052 male and female patients aged 18 years or older who had been hospitalized for at least 12 days in open and closed wards and were preparing for discharge were interviewed and asked 40 questions on a variety of subjects. Hospital staff were not present during the investigation.
Patients who are held against their will are less satisfied
Satisfaction in general and for most parameters was low among patients who were involuntarily hospitalized at their own risk, who were admitted to closed wards, and who were 18 to 34 years old. seen among young people.
Health Minister Moshe Arbel said: “Improving the patient experience is of paramount importance to the health care system in general, and mental hospitals and clinics in particular.” A dedicated service team creates a positive patient experience, leading to higher quality care. Appropriate treatment goes hand in hand with emotional support and a respectful human attitude towards the patient and their family. Nursing staff with a high service spirit will support the comfortable life of patients. “
The ministry’s director general, Moshe Bal Siman Tov, commented that the ministry is leading comprehensive strategic changes in the field of mental health, including the psychiatric hospitalization system in addition to the community clinic system. “This research will allow us to draw the necessary conclusions and incorporate them into our work plan so that we can continue to strengthen the system as a whole and work to improve patient care and patient well-being.”
Dr Hagar Mizrahi, head of the ministry’s medical department, said, “Survey results show improvement trends in most indicators, which is a result of the efforts of the medical team, who recognize the importance of the patient’s hospital experience. ‘ added. part of the overall psychiatric treatment. This involves involving patients and their families in the hospitalization process, improving hospitalization standards and patient environments, holding discussion groups with patients and families, internal surveys, caregiver training, and intervention programs on patient autonomy. and specific interventions as needed. Patients said they enjoyed a kind and respectful attitude and felt that staff cared about them, did everything to help them, and had their privacy protected. testifying. “
“However, ministry officials said the study focused on issues at mental health centers that needed improvement, such as treatment planning, explaining patients’ social rights, preparing for discharge, and emphasizing the process of empowering patients and their patients. Participate in decision-making and enrich different activities throughout the day.”